Pet and service-animal policy at Pelican Hill
Pelican Hill is pet-friendly for dogs: up to two dogs are allowed in Bungalows or Villas with a combined weight limit (listed as no more than 75 pounds) and a required non-refundable pet fee. Guests must disclose pets before arrival and sign a Pet Agreement; some public dining and pool areas prohibit pets.
In this guide
Who may come with you (pets allowed)
Pelican Hill accepts dogs in its Bungalows and Villas. The property limits pets to dogs only; other pets such as cats, birds, and reptiles are not allowed per the listed policy.
The roster of permitted dogs is capped at two per room with a combined weight limit reported as no more than 75 pounds. Exact enforcement of that limit may vary by booking channel, so disclose your pet(s) when you reserve.
- Maximum: up to two dogs per Bungalow or Villa reservation
- Combined weight limit reported as no more than 75 pounds
- Other animals (cats, birds, reptiles) are not permitted
| Room types that permit dogs | Notes |
|---|---|
| Bungalow (all Bungalow room types) | Dogs permitted with prior disclosure and Pet Agreement |
| Villa (all Villa room types) | Dogs permitted with prior disclosure and Pet Agreement |
| Other rooms / public guestrooms | Policy lists only Bungalows and Villas as pet-eligible |
Fees, deposits and paperwork
A non-refundable pet fee is required for stays with dogs; one listing reports this fee as $350 per stay. Guests must sign a Pet Agreement in advance or at arrival.
The resort authorizes payment cards prior to arrival for room, tax, and Resort Fee and also places an authorization for incidentals. The dossier indicates additional incidentals authorizations are applied; confirm the exact incidental hold with the resort if you travel with a pet.
- Non-refundable pet fee reported as $350 per stay
- Pet Agreement must be signed in advance of arrival
- Guests should expect the standard incidental authorization on arrival (amounts vary by policy)
| Charge or document | What the dossier reports |
|---|---|
| Pet fee | $350 non-refundable per stay (reported) |
| Pet Agreement | Signed in advance or at check-in |
| Incidentals authorization | Standard pre-arrival authorization; confirm amount with resort |
Where dogs are — allowed and restricted areas
Pelican Hill allows dogs in some outdoor dining spaces and certain terraces, but several indoor restaurants and pool areas prohibit pets. The property’s guidance lists specific allowed and prohibited locations.
Because restrictions are area-specific, check before you go so you know where you can dine or sit with your dog on property.
- Allowed: Coliseum Pool & Grill upper patio and Villa Clubhouse terrace (listed as pet-friendly areas)
- Not allowed: Coliseum Pool Deck, Cabanas, Bella Vista/Adult Pool, Pelican Grill, and Andrea restaurant
- Always confirm day-of because seating and service areas can change
| Area | Pet access |
|---|---|
| Villa Clubhouse terrace | Allowed |
| Coliseum Pool & Grill — upper patio | Allowed |
| Coliseum Pool Deck, Cabanas, Bella Vista/Adult Pool, Pelican Grill, Andrea | Not allowed |
Booking and arrival checklist for pet owners
You must disclose pets when you make your reservation and sign the resort’s Pet Agreement before or at check-in. The property requires a valid credit card and government-issued photo ID at check-in for all guests.
Confirm the pet fee and any incidental-authority amounts with BookResorts or the resort prior to travel to avoid surprises at arrival.
- Tell BookResorts or the hotel at booking that you will bring a dog (or two)
- Sign the Pet Agreement and verify the non-refundable pet fee
- Bring proof of vaccinations or documentation if you think the resort will request it (policy does not list required documents)
| Step | Why it matters |
|---|---|
| Disclose pet at booking | Resort requires advance notice and a Pet Agreement |
| Confirm pet fee and incidental hold | Avoid surprise charges at check-in |
| Bring ID and card | Required at check-in for all guests |
Pet behavior, cleaning and removal policy
Guests are responsible for their pet’s behavior and any damage. The resort’s policy allows staff to remove pets that display dangerous or unacceptable behavior immediately.
If extra cleaning or repairs are required after departure, the property may charge the guest for those costs per the Pet Agreement and standard incidental procedures.
- Pets must not display dangerous or unacceptable behavior; removal is possible
- Guests are financially responsible for damage or excessive cleaning
- Follow leash rules and supervise pets in public areas
| Issue | Resort action |
|---|---|
| Dangerous or unacceptable behavior | Immediate removal of the pet may be required |
| Extra cleaning or damage | Guest liable for associated charges |
| Failure to disclose a pet | Could violate booking terms; follow up with resort |
Service animals and emotional support animals
The dossier documents Pelican Hill’s pet policy for dogs but does not provide a specific, detailed statement about service animals or emotional support animals. A general resort source does not explicitly list the service-animal rules.
Because service-animal rules can be governed by federal/state law or by hotel-specific policy, contact the resort or BookResorts before travel to confirm documentation, access to indoor areas, and whether any advance notice is required.
- Service-animal policy is not detailed in the available dossier — verify with the resort
- Ask the resort whether documentation or advance notice is requested
- Clarify whether an animal will be permitted in restaurants, indoor public areas, and meeting spaces
| Question to ask | Why it matters |
|---|---|
| Are service animals allowed in all indoor public areas? | Some hotels restrict pets but make exceptions for service animals |
| Does the resort require documentation or advance notice? | Knowing this avoids issues at arrival |
| Are emotional support animals treated the same as service animals? | Policies can differ; confirm directly |
